SHIPPING POLICY
Shipping
We are currently implementing a free shipping program for all sales areas on this website. If there are any changes in the future, we will update the notice separately.
We will pay all taxes incurred in the different regions. Therefore, we are responsible for all taxes and fees arising from the purchase or shipping.
Please feel free to contact us with any additional questions regarding international express shipping.
+86 17689909958 or send an email to 112769311@qq.com.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 working days of processing time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
All orders will be shipped via USPS and FedEx.
USPS:
Average transit times to the United States: 5 – 10 working days Cost :Free
Average transit times to International: 7-15 working days Cost :Free
FedEx:
Average transit times to the United States: 5 – 10 working days Cost :Free
Average transit times to International: 7-15 working days Cost :Free
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order please email 112769311@qq.com.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email
112769311@qq.com. All you need to do is send us an email with the subject line “CANCEL”.You will be responsible for paying for your own shipping costs for returning your item.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at
112769311@qq.com. If the address is wrong, we can correct this within 24 hours.If the item has already shipped,you need to contact the post office to change the address yourself, and you will be responsible for the cost.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us(112769311@qq.com) with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us(112769311@qq.com) and we will do our best to reply within 24 hours.